Refund Policy

This Refund Policy explains how refunds work for purchases of ZuoJiaAgent credits and subscriptions. It forms part of, and should be read together with, our Terms of Service.

1. Who handles your refund

All purchases of ZuoJiaAgent are processed by our reseller Paddle.com Market Ltd., which acts as the Merchant of Record and is the seller of record for every transaction.

This means refunds are issued by Paddle, back to the original payment method used for the purchase. Approved refunds are typically processed by Paddle within 3–10 business days, though the time for the funds to appear on your statement depends on your bank or card issuer.

2. Credit packs (one-off purchases)

2.1 Refundable window

You may request a refund for a credit pack within 14 days of the purchase date, provided that no credits from that pack have been consumed.

2.2 Partially used packs

Because credits are consumed immediately and irreversibly by AI operations, credit packs where any credits have been used cannot be refunded. This is consistent with the nature of digital content delivered instantly, and you are asked to acknowledge this at checkout. Your remaining credit balance is always visible in your account dashboard.

2.3 Unused credits

Unused credit packs do not expire and remain in your account indefinitely, so you can use them whenever you return to the Service.

3. Subscriptions (recurring purchases)

3.1 Cancelling

Subscriptions renew automatically. You can cancel at any time from your account settings or by emailing support@zuojiaagent.com.

Cancellation stops future renewals. Your access and monthly credit allowance continue until the end of the billing period you have already paid for, and no further charges are made after that.

3.2 Refunds on the current period

As a general rule, subscription payments for the current billing period are not refunded once the period has started, because the credit allowance for that period is made available to you immediately.

Exceptions may be made at our discretion, for example where:

• you were charged in error, or charged twice for the same period;
• you cancel within a short period of the initial subscription purchase and have not consumed the credits allocated for that period;
• a technical fault on our side prevented you from using the Service.

3.3 Annual subscriptions

For annual subscriptions, refund requests made within 14 days of purchase will be considered if little or no credit allowance has been consumed. After that period, annual subscriptions are non-refundable but can be cancelled to prevent renewal.

4. How to request a refund

To request a refund, email us with the following information:

1. the email address associated with your ZuoJiaAgent account;
2. the Paddle order or transaction reference (shown on your receipt);
3. the date of purchase and the amount paid;
4. a brief explanation of why you are requesting a refund.

You may also contact Paddle directly through the buyer support portal at paddle.net, where you can look up your purchase and submit a request.

5. Circumstances in which refunds are not available

Refunds will not normally be granted where:

• credits from the purchased pack have already been consumed;
• the refund request is made outside the applicable refund window;
• the account has been suspended or terminated for breach of our Terms of Service, including fraud or abuse;
• the purchase was made fraudulently or with a payment method you were not authorised to use;
• you simply changed your mind after the refund window, or after consuming the credits.

6. Failed or missing deliveries

If your payment succeeded but credits or subscription access were not applied to your account, this is not a refund matter — it is a delivery issue we will fix. Contact support@zuojiaagent.com with your order reference and we will credit your account promptly. If we cannot resolve the issue, you are entitled to a full refund.

7. Service interruptions

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. Short interruptions or maintenance windows do not automatically entitle you to a refund. However, if a significant or prolonged failure prevents you from using the Service, contact us — we may, at our discretion, extend your subscription, restore credits, or issue a refund.

8. Chargebacks

If you believe a charge is incorrect, please contact us or Paddle first — we can almost always resolve issues faster than a bank dispute. Initiating a chargeback without contacting us first may result in your account being suspended while the dispute is investigated.

9. Your statutory rights

Nothing in this Refund Policy excludes or limits any consumer rights you have under the mandatory laws of your country of residence.

If you are a consumer in the European Union or the United Kingdom, you generally have a 14-day right of withdrawal for online purchases. Where you purchase digital content that is delivered immediately, you may be asked to expressly consent to immediate delivery and acknowledge that you lose the right of withdrawal once delivery begins. Where such consent has been given and credits have been consumed, the right of withdrawal no longer applies to the consumed portion.

If you are a consumer in another jurisdiction with statutory refund rights that are more favourable than this policy, those rights prevail.

10. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the current version. The policy in force at the time of your purchase governs that purchase.

11. Contact

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See also: Terms of Service · Privacy Policy · Pricing · Support